Mr. Nikhil, I genuinely want to ask — is this how Zolo provides services to its customers? Are we expected to depend on an endless loop of staff members, property managers, and daily follow-ups just to get basic support? Or is it the responsibility of your team to ensure timely service delivery?
I stay at your property Zolo Rurban, Hyderabad, Telangana, and have been facing an air conditioner issue for the past 48 days. Despite raising multiple complaints, updating the ticket daily, and 5 technician visits, there is still no resolution.
Your staff and property manager don’t respond to calls or messages and only give false promises. This entire experience has left me completely frustrated and mentally exhausted.
This is the second time I’m facing the same AC problem—the first time it took your team almost two months to act. I trusted Zolo for a comfortable and managed living experience, but this continuous negligence and lack of basic service have caused immense discomfort.
Is this the kind of service Zolo aims to provide to its customers?
Mr. Nikhil, I genuinely want to ask — is this how Zolo provides services to its customers? Are we expected to depend on an endless loop of staff members, property managers, and daily follow-ups just to get basic support? Or is it the responsibility of your team to ensure timely service delivery?
I stay at your property Zolo Rurban, Hyderabad, Telangana, and have been facing an air conditioner issue for the past 48 days. Despite raising multiple complaints, updating the ticket daily, and 5 technician visits, there is still no resolution.
Your staff and property manager don’t respond to calls or messages and only give false promises. This entire experience has left me completely frustrated and mentally exhausted.
This is the second time I’m facing the same AC problem—the first time it took your team almost two months to act. I trusted Zolo for a comfortable and managed living experience, but this continuous negligence and lack of basic service have caused immense discomfort.
Is this the kind of service Zolo aims to provide to its customers?